PRIVACY POLICY
1. Introduction
Fink Restaurants Pty Ltd and its related entities (“Fink Group”, “we”, “us” or “our”) are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and manage personal information collected through our websites, venues, reservation systems, events, marketing activities and other interactions with us.
This Privacy Policy applies to websites operated by Fink Group, including but not limited to:
Other websites operated by Fink Group from time to time
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Further information about privacy rights is available from the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
2. What Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
Contact Information
Name
Email address
Telephone number
Postal address
Reservation and Dining Information
Reservation details
Dining history
Venue preferences
Guest notes and preferences
Dietary requirements
Allergies and accessibility requirements
Special occasions such as birthdays and anniversaries
Event and Marketing Information
Event registrations
Competition entries
Survey responses
Marketing preferences
Payment Information
Where applicable, payment details may be processed by secure third-party payment providers. We do not store full credit card details unless required and permitted by law.
Website Usage Information
We may automatically collect information including:
IP address
Device information
Browser type
Operating system
Website pages viewed
Referral sources
Dates and times of visits
3. How We Collect Personal Information
We may collect personal information when you:
Make a restaurant reservation
Subscribe to our marketing communications
Purchase gift cards or experiences
Attend an event
Contact us via phone, email or social media
Complete a survey or feedback form
Enter a competition or promotion
Visit our websites
Interact with our advertising and digital marketing campaigns
We may also collect information from third-party service providers, including reservation platforms, event partners, payment processors and digital marketing providers.
4. Why We Collect Personal Information
We collect and use personal information to:
Manage reservations and dining experiences
Deliver products, services and events
Respond to enquiries and guest feedback
Communicate with you regarding bookings and events
Manage gift card purchases and redemptions
Understand guest preferences and improve our services
Conduct research, analytics and business improvement activities
Administer competitions and promotions
Send marketing communications where permitted by law
Meet legal and regulatory obligations
Protect the safety and security of our guests, staff and business
5. Direct Marketing
We may use your personal information to provide news, offers, event invitations and other marketing communications relating to Fink Group venues and experiences.
You may opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link in our emails; or
Contacting us using the details below.
We comply with the Spam Act 2003 (Cth) and applicable electronic marketing laws.
6. Disclosure of Personal Information
We may disclose personal information to:
Reservation and booking providers
Payment processing providers
Event and ticketing partners
Marketing, advertising and analytics providers
Technology and website service providers
Professional advisers, including legal and accounting advisers
Regulatory, government or law enforcement authorities where required by law
We do not sell personal information to third parties.
7. Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws and appropriate security standards.
8. Cookies and Analytics
Our websites use cookies and similar technologies to:
Improve website functionality
Analyse website traffic
Understand user behaviour
Deliver relevant advertising and marketing
We may use services such as:
Google Analytics
Meta (Facebook) advertising tools
Other analytics and advertising platforms
You can manage cookie preferences through your browser settings.
9. Data Security
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure
These measures include physical, electronic and administrative safeguards appropriate to the sensitivity of the information we hold.
While we take reasonable precautions, no system can be guaranteed completely secure.
10. Accessing or Correcting Your Information
You may request access to personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete, out of date or misleading.
We will respond within a reasonable period and may require verification of identity before processing requests.
11. Health Information and Dietary Requirements
From time to time, guests may choose to provide dietary, allergy or accessibility information when making a reservation or attending an event.
We collect this information only to provide a safe and appropriate dining experience and to meet our operational obligations.
We will handle such information with additional care and only use it for the purpose for which it was provided, unless otherwise required by law.
12. Privacy Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us using the details below.
We will investigate your complaint and provide a written response within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or our business practices.
The latest version will always be published on our websites.
14. Contact Us
Fink Restaurants Pty Ltd
Level 4, 17 Brisbane Street
Surry Hills NSW 2010 Australia
Email: hello@finkgroup.com.au
Website: www.finkgroup.com.au